My phone was lost or stolen
Contact our Customer Support team to remove 2FA from your account.
I have a new phone
You’ll need to remove 2FA from your old phone and then re-add 2FA to your new phone. Visit your account page and click ‘Deactivate’ for 2 Step Verification and follow the provided instructions. Once 2FA has been Deactivated, click ‘Activate” and follow the instructions on your new phone.
How do I enable 2-Step Verification?
Visit your account page and click ‘Activate’ for 2 Step Verification, from there follow the instructions provided.
Are there any perks to enabling 2FA?
Currently, there are no perks for signing up for 2FA. However, we highly recommend all players enable 2FA to keep their accounts as secure as possible.
How do I use Astellia 2FA?
When prompted for your 2FA code, open the Google Authenticator on your mobile device. Enter the code displayed on your phone then you’re all set!